Privacy Policy

This Privacy Statement applies to https://www.hunchbackpackers.com owned and operated by Hunch Backpackers. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our website: https://www.hunchbackpackers.com It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

What we do with your information -

We collect your information for the safety of our guests. It also helps us understand to who we accommodating at our property for the safety of our staff. Website user and guest date/information can be used for analysis and statistical purposes. In order to streamline the booking process we need and collect our guests’ names, nationality, date of birth, emails and gender for analysis but also with the collection of credit card numbers to secure the reservation. In relation to bookings (whether individuals, couples, friends, family or groups), we send confirmation emails and this is why we need your email address. This is needed to further communicate such as unforeseen circumstances as bus cancellations or strike information. We will normally ask for your consent if you would like to receive newsletters, etc. via email. In certain circumstances we may need to contact previous guests in relation to lost property or post/deliveries that may have arrived for them.

RESERVATION Information and Data collected.

In order for us to secure and confirm a reservation for you we will require the following:

Once you arrive we will require the same information from everyone in the party, please ensure that they are all aware of this

CREDIT CARD DATA

In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type (we accept VISA, Mastercard and AMEX), three digit security code and the expiry date.

Your debit/credit card details are only used to secure your booking and Hunch Backpackers Hostel will only debit the account if you do not follow our cancellation policy. Online or direct reservations can be cancelled at least 24 hours prior to arrival will not be charged. Different policies apply to ‘group bookings’ and ‘weekly student bookings’ – all are available direct. ‘No shows’ and ‘late cancellations’ will be charged the full amount of the first night and the remainder of the reservation will be cancelled. Equally, we retain customer card details for our group ‘Code of Conduct’ where a pre-authorization is required in the event of any damage to the rooms. This is communicated and agreed with the customer before arrival and on arrival in the form of our ‘Code of Conduct’ contract.

Hunch Backpackers Hostel indemnifies itself against all data use on, and reservations made via third party websites/agents. Please refer to their relevant and specific privacy policy along with their terms and conditions.

Guest Personal DATA

We at the Hunch Backpackers Hostel respect our guest’s privacy. We will not sell or disclose our guests personal information to any business, person or third party unless compelled to by the national security Officers, in the case of an emergency or if necessary as part of our duty of care.

Keeping our DATA up to date

As a tourist hostel and accommodation provider, we often have guests who return on a regular basis. Sometimes we may need to contact you if you have booked accommodation with us and we suspect the information we have on you to be untrue/false. Therefore it is your duty to inform us if any of the data we hold on you may need to be updated.

How do we use cookies?

Cookies are small text files and information which are sometimes downloaded on your PC or mobile device when you first visit our website in order to remember who you are. Cookies will contain two pieces of information, a site name and a unique user ID. Cookies cannot be used alone to identify you, however they may be used to identify your IP address. Cookies can help us and/or third party websites recognize your device the next time you visit our website and may be used to see how the website is preforming and/or allow us to recommend content that is relevant to you.

Cookies used on this website may perform the following functions

Essential: These temporary cookies only remain in the cookies folder of your browser until you leave our website.

Performance: These cookies are stored on your computer. They do not contain any personal information and are used to improve performance and assist

with navigation. They remain in the cookies folder of your browser for longer than “essential” cookies (this will be dependent on your browser settings).

We also use Google Analytics to help us monitor our website traffic and cookies may also be served via https://www.hunchbackpackers.com newsletters, surveys and any other online publications. Third party cookies may also be used with improving website functionality, market research and revenue tracking, etc. By using our website, you agree that we can place cookies on your device. We may also have to change ‘how we use cookies’ from time to time so please check our policy for clarity as by using our website you accept any amendments or changes to the policy. We also have links to social networking websites such as Facebook, Instagram, etc. but not limited to these sites. These sites may also place cookies on your PC or mobile device, so please check their websites to see how they are using cookies.

WEBSITE SECURITY

We use firewalls that are used to block unauthorized traffic to our website for all of our personal security as the internet as a whole is not a safe environment.

THIRD PARTY WEBSITES

We have several links from our site to third party websites, so please refer to their relevant privacy policy and terms and conditions.

PHOTOGRAPHY & FILM

For promotional purposes we may engage a professional photography company. Please note that no permission is needed by us to do so on our property but if filming or photographing other guests not part of your group, please ask for their permission. Verbal consent is seen as a gesture of good will. If you do not wish to be filmed/photographed, please voluntarily leave the shoot area.

DISCLOSING YOUR INFORMATION TO THIRD PARTIES

Other than for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).

YOUR RIGHTS

By submitting your information to us, you consent to the use of that information as set out in this ‘Privacy Policy’. You may request at any time that we provide you with the personal information we hold about you. Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID.

CHANGES TO OUR PRIVACY POLICY

We may change our ‘Privacy Policy’ at any time. Continued use of our websites signify that you agree to any such changes.